Of course! If you're not satisfied with our services for any reason, we'll refund your money. Contact the Sales department explaining the reasons. Domain name fees are non-refundable.

Only for the Shared Hosting environment, for one week — for as long as the grace period for settling the proforma invoice lasts.

Your account is activated when you place your order for shared hosting services. For dedicated servers, 24-48 hours are required.

By bank transfer, by credit card, or via PayPal.

Depending on your hosting plan, you pay monthly, every six months, yearly, or every two years. You're notified in good time by the automated system. Payment by bank transfer, credit card, or PayPal.

Web hosting, domain name registration, website & web design, SSL certificates, VPN services and electronic publications.

You can open a technical support ticket through the Client Area.

Through the Account Management page (Client Area): services, contact details, invoices and support tickets. The login credentials are different from those of cPanel.

You can upgrade your plan at any time and are only charged the difference, through the Account Management page.

We take security seriously. Repeated failed login attempts (e.g. wrong email credentials on a device) are treated by the firewall as a breach attempt and lock the IP. Enter the correct credentials on all your devices and reset your IP (reset the router if you have a dynamic IP; if you have a static IP, contact us to whitelist it).

Yes. Weak passwords are not accepted by the system.

ns1.mojolab.gr and ns2.mojolab.gr. Use them when registering a new domain or changing an existing one.

We regularly take onsite & offsite backups of all shared hosting accounts, but we also recommend that clients regularly back up their site and database using the cPanel Backup feature.

Through cPanel: email accounts, forwarders, backups, databases, application installation (WordPress, Joomla, etc.), SSL, subdomains, parked domains and more.

Through Softaculous in cPanel you can install Joomla, WordPress, Drupal, PrestaShop, Moodle and more in a few simple steps. Alternatively, with phpMyAdmin and an FTP client.

Through cPanel you can monitor data traffic and the available space on your disk.

Of course! If you'd like, we'll set it up for you — we work with Cloudflare.

Mojolab is responsible for the proper operation of the server, not for the content you upload (the client's responsibility, as are upgrades). Even so, we'll gladly try to help you.

Not at present. Only Linux servers are available.